Frequently Asked Questions

Everything you need to know about the world's most comfortable underwear.

What makes SAXX underwear different from other brands?

Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-against-skin friction.

How do I find the right size for me?

We recommend referring to our comprehensive Size Guide located on each product page. Our underwear is designed for a close fit, so if you are between sizes, we suggest sizing up for maximum comfort.

What is your return and exchange policy?

We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase, no questions asked.

How should I wash my SAXX to ensure they last?

To maintain the integrity of the fabric and the BallPark Pouch™, machine wash cold on a gentle cycle and tumble dry low. Avoid using bleach or fabric softeners.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your order sooner.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.